TRA CỨU KẾT QUẢ XÉT NGHIỆM
LABORATORY RESULT

Terms & Conditions: Accessing your Medical Records

The terms and conditions of access to Medical Records (hereinafter referred to as T&C) regulate the rights and obligations of Tam Anh General Hospital of Ho Chi Minh City & Tam Anh General Hospital (Hanoi) (hereinafter referred to as Us or Service Provider) and Customers regarding Customers’ use of the website https://tamanhhospital.vn/ to search for and access to Medical Records (hereinafter referred to as Medical Records).

The use and access to Medical Records on the website https://tamanhhospital.vn/ is a servicing tool to assist Customers in accessing their Medical Records with ease and convenience. Nevertheless, customers are obliged to understand and agree to the following terms and conditions:

1. “Service Provider” including:

• Tam Anh General Hospital in Ho Chi Minh City. Hotline: 0287 102 6789
• Tam Anh General Hospital in Hanoi. Hotline: 1800 6858

2. “Customer”
is a person who has the capacity for civil acts and full awareness when it comes to requesting the service, using the product, receiving and using Medical Records for the purposes specified in Section 5 of this T&C.

3. “Products/Services”
here means all Products/Services provided by the Service Provider to the Customer.

4. “Medical Records”
is the information belongs to Customers or their legal guardian, arising during the use of Products/Services provided by the Service Providers, including but not limited to: Full Name, Gender, date of birth, Address, Nationality, Customer Code, Information of Products/Services used, Date of appointment, Date and time of specimen collection, Lab results, Prescriptions, Doctor’s instructions…

5. Conditions of accessing and using Medical Records on the website https://tamanhhospital.vn/
Upon accessing Medical Records, Customers are committed to comply with the following terms and conditions:

• Medical Records are for reference only and are not substitutes for the original documents provided when Customers use the Products/Services of the Service Provider.
• Customers are responsible for maintaining the confidentiality of Medical Records information accessed on the website https://tamanhhospital.vn/
• Medical Records must not be used for purposes other than personal health monitoring.
• Medical Records must not be shared with any person/organization and Customers are solely responsible should they decide to do so.
• Customers may only access Medical Records of themselves or those under their legal guardianship, for unauthorized access to the Medical Records of others is prohibited. Under all cases if such an act occurs, Customers will be held responsible and are obliged to make compensation for damages caused to the involved parties.
• Each type of information within Medical Records will be open to access from time to time in accordance with the value of the information provided and will be specified by Us at different times for each type of information. Customers who, for any reason, have not had time to access or receive the original physical Medical Records provided by the Service Provider during this period, can call the hotline number specified at Section (1) for support.
• Customers commit to use the information in Medical Records only for reference and health monitoring at the stated Service Providers. The information shall not be used for other purposes.
• Should Customers find the information in the Records (accessed via the website https://tamanhhospital.vn/) to be inaccurate, failing to match the original Records or does not belong to them or individuals under their legal guardianship, Customers should immediately stop using the Records on the https://tamanhhospital.vn/ for reference and notify us at the hotline specified in Section (1) for support.
• Online COVID-19 test results will only be accessible within 14 days from the date of specimen collection. After this time period, the computer system will automatically prevent anyone from accessing the Test Results in order to maintain Customers’ information privacy. Customers, for any reason, who are unable to access or receive the Physical Results within this time period can contact the hotline in Section (1) for support.

6. Indemnity:

• Customers understand and accept that our website https://tamanhhospital.vn/ depends on the infrastructure, connectivity and services provided by our service providers. Therefore, Customers accept that the timeliness, accuracy, and/or intelligibility of the information and messages on Medical Records will partly depend on these third parties. In the event of failure to deliver, or delay, error, loss or omission of information in the transmission of electronic messages due to the fault of these service providers, We will act on behalf of and/or assist Customers in requesting the above service providers to settle related responsibilities towards the Customer in accordance with the law.
• Customers also agree and accept that our availability and ability to operate is dependent on a variety of circumstances, including service location, mobile phone network and Internet availability, signal strength, and performance of hardware, software, mobile network operators, and mobile phones and computer servers. Therefore, We do not undertake to satisfy every Customer’s request to access Medical Records and are exempt from liability for limitations of operability that result in errors or delays of the said requests.
• We do not hold responsibilities for the damages and losses suffered by Customers for the use of Medical Records accessed from website https://tamanhhospital.vn/  for any purpose other than to monitor their own health.

7. Adjustment, refusal, termination and suspension of access to Medical Records:

• Adjustment: We will update the contents of T&C and publish any instructions regarding access to Medical Records from time to time on the website https://tamanhhospital.vn/, Customers understand that accessing and using their personal Medical Records prior to the time of adjustment must be terminated if Customer fails to commit to comply with the new adjustments and instructions.

• We reserve the right to refuse, terminate and suspend Customers’ request to access Medical Records through the website https://tamanhhospital.vn/ when we deem the situations as necessary in accordance with the instructions of the Government, the Ministry of Health or other authorities and Government agencies. In all cases, it is the responsibility of the Customer to return and terminate the information received from Medical Records. If refused to do so, Customers are responsible for maintaining their Medical Records in accordance with the provisions of law, and/or practice, keeping it private while maximizing the efforts to prevent others from accessing them.

8. Complaints/ Suing
Customers hereby acknowledge and agree that, in cases including but not limited to Customers disclosing Medical Records information purposefully or by accident; Customers being requested/forced by a third party to access Medical Record; Customers authorizing/requiring a third party to access on behalf of them; Customers being unable to access or receive inaccurate and incomplete Medical Records due to objective reasons related to the internet, computer systems, software, etc., Customers are fully responsible and committed to not make complaints against/ sue the Service Provider; the Management Board, Doctors and other employees of the Service Provider.

Customers have carefully read and accepted the above Terms and Conditions before submitting a request to access Medical Records information to Us.